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Subscription & Billing

Subscription and Billing in Dispatch manages your plan, payment methods, and account charges.

Overview​

Subscription Model​

Dispatch uses a subscription model:

  • Choose a plan that fits your needs
  • Monthly or annual billing
  • Scale as your business grows
  • Access features based on plan

What's Included​

Your subscription covers:

  • Platform access
  • Feature availability
  • User limits
  • Support level

Viewing Your Subscription​

Current Plan​

View your subscription status:

  1. Go to Settings > Subscription
  2. See current plan details
  3. View feature access
  4. Check renewal date

Subscription Information​

Your subscription shows:

  • Plan name and tier
  • Billing cycle (monthly/annual)
  • Next billing date
  • Current usage

Available Plans​

Plan Options​

View available subscription plans:

  1. Go to Settings > Subscription
  2. Click "View Plans"
  3. Compare features and pricing

Plan Comparison​

Plans differ by:

  • Number of users
  • Feature access
  • Support level
  • API limits
  • Integration options

Subscription Offers​

Check for special offers:

  • Promotional pricing
  • Upgrade incentives
  • Annual discounts

Changing Plans​

Upgrading​

Upgrade to a higher plan:

  1. View available plans
  2. Select desired plan
  3. Review changes
  4. Confirm upgrade

What Happens on Upgrade​

  • Immediate access to new features
  • Prorated billing for current period
  • New limits apply immediately

Downgrading​

Move to a lower plan:

  1. Review current usage
  2. Ensure within new limits
  3. Select lower plan
  4. Confirm downgrade

Downgrade Considerations​

  • Verify you're within new limits
  • Some features may become unavailable
  • Takes effect at next billing cycle

Billing Details​

Billing Information​

Manage billing details:

  1. Go to Settings > Billing
  2. View/update billing address
  3. Manage payment methods
  4. View billing history

Viewing Billing Details​

Access billing information:

  • Current balance
  • Next payment amount
  • Billing address
  • Tax information

Payment Methods​

Adding Payment Method​

Add a payment method:

  1. Go to Settings > Billing
  2. Click "Add Payment Method"
  3. Enter card details
  4. Save securely

Supported Methods​

Accepted payment methods:

  • Credit cards (Visa, MasterCard, etc.)
  • Debit cards
  • Other methods based on region

Updating Payment​

Change payment method:

  1. Access billing settings
  2. Add new payment method
  3. Set as default
  4. Remove old method if desired

Default Payment​

Set your preferred payment method:

  1. View payment methods
  2. Click "Set as Default"
  3. Used for future charges

Invoices and Receipts​

Viewing Invoices​

Access billing history:

  1. Go to Settings > Billing
  2. Click "Billing History"
  3. View past invoices
  4. Download as needed

Invoice Details​

Invoices include:

  • Billing period
  • Plan charges
  • Additional charges
  • Taxes
  • Total amount

Downloading Invoices​

Get invoice copies:

  1. Find invoice in history
  2. Click "Download"
  3. PDF downloads
  4. Use for records/accounting

Managing Subscription Status​

Toggle Subscription​

Pause or resume subscription:

  1. Go to Subscription settings
  2. Click toggle option
  3. Confirm action

Pausing​

Temporarily pause subscription:

  • Access maintained but limited
  • Billing suspended
  • Resume when ready

Cancellation​

If you need to cancel:

  1. Contact support
  2. Review cancellation terms
  3. Data retention policies apply
  4. Final billing processed

Usage Tracking​

Monitoring Usage​

Track your subscription usage:

  • Users created vs limit
  • API calls used
  • Feature utilization
  • Storage consumed

Usage Alerts​

Get notified when approaching limits:

  • User limit warnings
  • API quota alerts
  • Storage notifications

Exceeding Limits​

If you exceed plan limits:

  • Upgrade may be required
  • Overage charges may apply
  • Features may be restricted

Billing Support​

Payment Issues​

If you have payment problems:

  1. Check payment method is valid
  2. Ensure sufficient funds
  3. Try alternate payment method
  4. Contact support

Billing Questions​

For billing inquiries:

  1. Review billing history
  2. Check plan details
  3. Contact support with specifics

Disputes​

If you believe there's an error:

  1. Review the charge
  2. Check against usage
  3. Contact support with details
  4. Provide relevant information

Best Practices​

Plan Selection​

  1. Assess needs - Choose appropriate plan
  2. Consider growth - Plan for expansion
  3. Annual savings - Consider annual billing
  4. Review regularly - Ensure plan still fits

Billing Management​

  1. Keep current - Update payment info
  2. Monitor usage - Watch approaching limits
  3. Review invoices - Verify charges
  4. Budget accordingly - Plan for renewals

Account Health​

  1. Avoid interruption - Ensure payments succeed
  2. Update promptly - Keep info current
  3. Plan changes - Don't wait for limits
  4. Keep records - Save invoices