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Notifications

Notifications in Dispatch keep you, your team, and your customers informed about important events and updates.

Overview​

Notification Types​

Dispatch supports various notification channels:

  • Email - Traditional email notifications
  • Push - Browser and mobile push notifications
  • In-App - Notifications within the Dispatch portal

Who Receives Notifications​

Notifications can go to:

  • Team members (internal)
  • Customers (external)
  • Drivers (mobile app)
  • System administrators

Push Notifications​

Browser Notifications​

Receive alerts in your browser:

  1. Allow notifications when prompted
  2. Stay informed even when not on Dispatch tab
  3. Click to open relevant page

Enabling Push Notifications​

Set up push notifications:

  1. When prompted, click "Allow"
  2. Configure notification preferences
  3. Choose which events trigger alerts

VAPID Subscription​

For advanced push notification support:

  1. System registers your device
  2. Secure subscription created
  3. Notifications delivered directly

Mobile Push​

For mobile app users:

  • Install Dispatch mobile app
  • Enable notifications in app
  • Receive alerts on device

Notification Preferences​

User Preferences​

Each user can configure:

  1. Go to Profile > Notifications
  2. Set preferences per notification type
  3. Choose delivery methods
  4. Save settings

Available Settings​

Configure for each event type:

  • Email - Receive via email
  • Push - Receive as push notification
  • None - Don't notify for this event

Notification Events​

Common notification events:

Order Events​

  • New order received
  • Order status changed
  • Order requires attention

Shipment Events​

  • Shipment created
  • Shipment out for delivery
  • Shipment delivered
  • Shipment exception

System Events​

  • Integration errors
  • Account alerts
  • System announcements

Customer Notifications​

Notifying Customers​

Keep customers informed:

  • Order confirmation
  • Shipping notification
  • Delivery updates
  • Delivery confirmation

Configuration​

Set up customer notifications:

  1. Go to Settings > Notifications
  2. Configure customer notification templates
  3. Enable automatic sending
  4. Customize messages

Notification Content​

Customer notifications include:

  • Relevant shipment details
  • Tracking information
  • Estimated delivery
  • Contact information

Internal Notifications​

Team Alerts​

Notify team members about:

  • New orders requiring attention
  • Exceptions and issues
  • Task assignments
  • System alerts

Role-Based Notifications​

Different roles receive different notifications:

RoleNotifications
AdminAll notifications + system alerts
ManagerOperations + exceptions
OperatorAssigned orders + urgent items
DriverAssigned deliveries

Notification Templates​

Email Templates​

Customize email notifications:

  • Subject line
  • Body content
  • Branding/styling
  • Dynamic fields

Dynamic Fields​

Include dynamic data:

  • {customerName} - Customer name
  • {trackingNumber} - Tracking number
  • {deliveryDate} - Expected delivery
  • {orderReference} - Order reference

Template Management​

Manage notification templates:

  1. Go to Settings > Notification Templates
  2. View existing templates
  3. Edit template content
  4. Preview before saving

Workflow Notifications​

Automated Notifications​

Send notifications via workflows:

  1. Create workflow with trigger
  2. Add notification action
  3. Configure recipients
  4. Set message content

Example Workflow​

Notify customer on delivery:

  1. Trigger: Shipment delivered
  2. Action: Send email
  3. Recipient: Customer email
  4. Content: Delivery confirmation

Notification History​

Viewing Sent Notifications​

Review notification history:

  1. Access notification logs
  2. View sent notifications
  3. Check delivery status
  4. Review content sent

Troubleshooting Delivery​

If notifications aren't received:

  1. Check spam folders
  2. Verify email address
  3. Review notification settings
  4. Check delivery logs

Managing Notification Volume​

Avoiding Notification Overload​

Tips for managing notifications:

  1. Prioritize - Only enable important ones
  2. Consolidate - Use digests where available
  3. Filter - Be specific about what triggers
  4. Review regularly - Adjust as needed

Quiet Hours​

Configure notification timing:

  • Set quiet hours (no notifications)
  • Urgent only during certain times
  • Batch less important notifications

Best Practices​

For Businesses​

  1. Essential only - Don't over-notify customers
  2. Timely - Send at appropriate times
  3. Accurate - Ensure information is correct
  4. Professional - Maintain brand standards

For Teams​

  1. Configure properly - Set up preferences
  2. Act on alerts - Respond to notifications
  3. Adjust as needed - Tune notification settings
  4. Don't ignore - Important notifications matter

For Customer Communications​

  1. Respectful frequency - Don't spam
  2. Useful content - Provide value
  3. Clear information - Easy to understand
  4. Action-oriented - Include next steps